Replacement tests are only offered automatically when a test has been completed and the PocDoc app records an unsuccessful result.
If you experienced a problem before completing the test, such as:
- Difficulty using the lancet or transfer pipette
- Missing or damaged kit components
- Any issue that prevented you from completing the test
the PocDoc app will not be able to identify that a replacement is required.
In these circumstances, please contact our help desk here and we will assess your situation and arrange a replacement where appropriate.
If you have any further questions please contact us here and we will be happy to help.
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