We are really sorry to hear that something is missing or broken in your PocDoc Healthy Heart Check kit.

Please contact us at support@mypocdoc.com and we will get a replacement out to you as quickly as possible.

What information do we need?

To help us process your free replacement without delay, please include the following in your email:

• Your email address — the one used to create your PocDoc account. 
• If you haven't created an account yet, please use the email address you used to place your order with us
• A photo of the inside of the lid of your PocDoc box — the sticker with the manufacturer's information on it
• Your activation code — found on the back of the blue box above the barcode
• Where you got your kit from — for example, a pharmacy, online, or supplied by a healthcare provider
• Details of what is missing or broken — so we can make sure your replacement is complete

As soon as we have all the information we need, we will send your replacement without delay.

If you have any further questions please contact us at support@mypocdoc.com and we will be happy to help.